Basic Policy

Hotel Heidi Corporation (hereinafter referred to as “the Company”) may collect personal information such as names, addresses and telephone numbers of guests and their related parties (hereinafter referred to as “personal information”) in order to provide better services to guests. In order to appropriately use and manage the personal information of our customers, we will implement the following measures and conduct our business.

• The Company will establish a system to protect and manage personal information, and establish and comply with regulations regarding the appropriate collection, use, and provision of personal information.
• The Company will take responsible measures against the risk to personal information (unauthorized access to personal information, loss, determination, falsification, leakage, etc. of personal information) to ensure the safety and accuracy of personal information.
• The Company will always be aware of and comply with laws and regulations regarding personal information.
• In order to properly protect personal information, the Company will constantly strive to improve and enhance our efforts.

Purpose of Use

The Company will use customers’ personal information to facilitate the smooth provision of hotel accommodations, restaurants, product sales and rentals, and other Company services and products in general.
In addition, the Company may use personal information as follows

• Responding to customer communications and inquiries regarding our services.
• Sending of materials, gifts, etc.
• Questionnaire request.
• Analyzing customer information, market trends, and other information necessary for marketing activities.

Provision and Disclosure of Personal Information

The Company will not provide personal information provided by our customers to third parties without obtaining the prior consent of the customer, except in exceptional cases as stipulated by law. (Except in the case of joint use or outsourcing.)

In addition, in accordance with the Act on the Protection of Personal Information, if a customer requests disclosure or correction of personal information held by the Company, the Company will promptly respond to such request to the extent reasonable and necessary.
Please contact the following reception desk for requests of disclosure, etc.

Reception Desk

Hotel Heidi Corporation “Personal Information Consultation Service” in:
HOTEL de L’ALPAGE,
4035-1820 Kitayama, Chino-shi,
Nagano, 391-0301
Japan
Email address: info@hotelalpage.com